Well Failures – It’s NEVER a good time…
When we realize – It’s NEVER a good time… It was the President’s Day weekend in 2016 – the coldest weekend of the winter – and a WelGard member hesitated to call when she had no water on a Sunday Morning. She was sure that, having this problem on a holiday, and...
No water is no joke!
No water is no joke On April 1st, 2020 (no fooling!) at 2:30 PM, a Member from western Maryland called, upset that he had no water. He was anxious that with his rural location, and his prior poor experience to get service people to his house, that WelGard would...
Focused On Resolution….and Not Costing a Nickel
FOCUSED ON RESOLUTION….AND NOT COSTING A NICKEL A Member called us at 5:30 PM on a Friday evening in February, anxious that he suddenly had no water, We immediately focused on resolving his problem, and selected our team particularly because they had drilled the wells...
Why being prepared paid off for this WelGard® Member
Why being prepared paid off for this WelGard® Member. A realtor studied carefully the WelGard Protection Plan for his clients, who purchased a house in July 2017. He particularly focused on the WelGard claims/repairs processes, the timing of repairs, and what was...
WelGard® response saves the day (and weekend)
WelGard® response saves the day (and weekend) One hot, humid Friday evening in Forest Hill, Maryland, during the summer of 2005, a WelGard member arrived home from work at 6 PM only to discover that he had no water. He said “I wasn’t thirsty until I realized I...
Gregory Beach
01:00 29 May 20
From start to finish this has been the absolute best experience I have ever had in an area so important to my home. We... experienced a catastrophic failure around 10 pm. I posted my troubles via the web site and immediately received a call from Gary at 10:30 pm. We tried all we could think of to troubleshoot inside the house to include exchanging pictures. When that didn’t work, Gary told me there would be someone at the house by 0800 the following day. True to his word Sam was here and got after it at 0800. Sam is a terrific worker and just a fine young man. He diagnosed the problem (a broken wire) and pulled up the pump until he found it. It was a rainy wet day so Sam coordinated for additional equipment so that no damage was done to the yard. Sam found the broken wire about 6 feet from the pump, so everything was out. Sam inspected the pump as well and recommended replacement since it was 20 years old. Gary supported the recommendation quickly and Sam replaced pump, wire and then put it all back in and cleaned up! First class professional job, first class customer support. Sam was done and gone by 3pm. I have never been more impressed and pleased. Gary stayed in touch with me throughout and followed up once work was complete. YOU ARE WELL SERVED WITH WARRANTY OF YOUR WELL WITH Welgard!read more
Renae O'Leary
00:20 17 Dec 19
I can’t say enough great things about Well Guardian and Phil! Phil took the panic out of the emergency and referred a... top rated well company to the rescue. Hank you Phil & Well Guardian!read more
Billy Bil
20:19 13 Dec 19
Your company have been just fantastic! You came out the same day as I called. Super fast response. I'd give more than 5... stars if I could.
The well pump had died and the company replaced the pump and wire. Very good and qualified plumbers, they worked to fix the problem quickly.
I am very pleased and would absolutely use again and reccomend your services to others.
Thank you so much for responding to our emergency so promptly.
Also, the company headquarters called after the problem had been fixed and the service guys had left. More companies need to have customer service like yours.read more
Dale Penenburgh
19:29 21 Sep 19
We received a WelGard warranty from our water treatment company when we replaced our old equipment. Who knew that we... would actually use it!! Both our well pump and our expansion tank went bad at the same time. One call to WelGard and they were on it. They sent out a company to assess the situation and had the equipment replaced in a timely fashion. Phil at WelGard was professional and courteous and took care of everything! So glad that we had them 😊read more
Stacey Reed
18:21 30 Oct 18
We received a Well Guard warranty from our Long & Foster Realtor, Brad Cox, as a housewarming gift and boy are we glad... we did! Finally a warranty that actually works! We called the Well Guard people shortly after moving in to find out about our system. Turns out it was our water quality equipment and they referred us to a great company. When the tech came out he discovered a leak in our pressure tank. We were heading out of town the next day so we turned off our water and planned on getting in touch when we got back. Wow! By the time we got back it was already scheduled to be replaced. Excellent service and follow up. Highly recommend this company and their product.read more
Kellie Huffman
00:50 20 Sep 18
Don't think it can happen to you? Think again!! Closed 8 days ago on a beautiful well maintained house, today while... movers were there -No water! Out of state buyers have never been on well and septic-THANK YOU Well Guard for coming to the rescue!! New Well Pump covered by your awesome warranty! Kellieread more